Industrial goods and services

A global market leader wanted to develop a digital road map outlining key activities and investments required to drive the development of customer-facing digital solutions. 

They decided to map the pains and gains of their key customer segments. The digital road map was based on 100+ explorative interviews across the globe, mapping of customer journeys, definition of desired performance of current and potential new touchpoints and prerequisites for meeting the digital ambition.

Over the last few years, a global market-leading pump manufacturer has transformed their entire commercial engine to deliver outstanding top-line results. 

The impact was achieved by installing new ways of engaging with partners and end customers, a brand-new leadership model and transformation of sales processes and commercial competencies across 60+ global markets.

Through an extensive customer survey, this construction company increased its knowledge about customer needs, aiming for increased customer orientation. 

Ultimately, this enabled need-based customer segmentation, allowing for differentiation and addressing the most important customer needs. In addition, the survey served as a basis for developing customer promises.

We assisted a global technology and engineering company in defining and running three pilot projects across different European sites. 

This helped define the corporate agile new product development (NPD) model for all business units, including project approach, tools, adapted governance model and link to the existing stage-gate model.

Through a supply chain and operations transformation programme, an industrial machinery manufacturer has achieved a significant improvement in customer delivery performance. 

Lean production and leadership, S&OP, operational planning in country units’ installer-and-repair shops and new performance management have been instrumental in the transformation.

We helped a global manufacturer of specialised products for heavy industry reconstruct their supply chain network into a more regional setup, partly to create more resilience and closeness to key markets and customer centricity. 

End-to-end processes were modernised through technology enablement, creating more transparency, visibility and agility.

A global manufacturer of building materials experienced an increasing demand across decision-makers for solutions supporting sustainability, measured in terms of improved well-being and documented environmental impact. 

To support the ambition, new value propositions and value messages were designed, outlining the measurable impact for the different types of stakeholders as well as the degree of differentiation.

A global paint supplier asked for our assistance in redesigning their operating model to transform their customer care globally towards becoming an organisation with one way of working, one way of improving and one set of data. 

We developed 27 initiatives to be carried out over a span of two years. The initiatives were aimed at increasing automation, improving communication and implementing standardisation, allowing the customer care teams to realise operational leverage and scalability.

A leading supplier of solutions and services for electrical installations in residential, commercial and industrial buildings had a strategic ambition to become #1 in the eyes of their customers. 

To realise this ambition, the company has professionalised its go-to-market approach, updated sales leadership models across customer segments and developed a new multi-channel strategy that will ensure that the overall vision and the ambitious growth strategy are realised.

We supported a global manufacturer specialising in products for heavy industry in their ambition of expanding service sales. This involved designing a new global service model across business units and creating a common and customer-centric service structure. 

Furthermore, we helped design global service value propositions to ensure clearer and more consistent communication of customer value creation and the degree of differentiation.