Chatbots increase customer satisfaction and improve company service efficiency.
Tool
Human to robotic process automation
Implement Consulting Group and TrustPortal partnership.
Authors
Bringing seamless human to robotic process automation (RPA) to our clients
Implement Consulting Group is the official Nordic and European implementation partner of TrustPortal.
The partnership allows us to broaden the robotic process automation potential for our clients. Our solution will provide a seamless and direct integration to robotic process automation and make unattended robots suitable for desktop and real-time automation across our client’s process landscape.
By leveraging our market-leading expertise in RPA combined with the technological enablement from TrustPortal, our customers can take advantage of a wide range of new automation capabilities resulting in a complete end-to-end experience.
These new capabilities unify front- and back-office processes while helping extend RPA deployments to more complex and time-consuming workflows. By enabling real-time human interactions, organisations can collaborate and streamline decision-making on any given automated process, including approval, sign-off, change and review.
Customer benefits include:
- Making unattended robots suitable for desktop and real-time automation:
A dynamic front end increases front-office productivity, allowing for automated provisioning of Blue Prism software robots in real time while dealing with client-facing operations. This speeds up the delivery of tasks and improves the customer experience, benefiting both customers and the organisations. - New services capabilities:
Enables companies to rapidly deploy new automated services to their customers by building processes from the customer or front-office environment across back-office systems and operations. - Easy to use and intuitive:
Digitised legacy systems through new web front ends, mobile applications and chatbots. This enables human interactions and decision-making throughout the automation process, helping streamline the decision-making process. - Ultra-secure:
Leading encryption technology ensures that only authorised “key” holders can access the data and that all data held in TrustPortal is secure (this includes UK Government / ISO27001 hosting and security, data in UK, SHA512 encrypted).
By enabling digital services to interact with RPA and allowing human interactions to be integrated in robot-driven workflows, the solution extends the automation scope to end-to-end process handling. Front-office employees and omnichannel customers can now utilise fully digitised, automated services to replace a wide range of manual customer service and technical support scenarios, increasing productivity without requiring cumbersome client installs.
Enabling a better and more streamlined customer journey
At Implement Consulting Group, we do not see RPA as a software implementation, but as a toolset that is introduced into organisations for our customers to build on. Our framework enables customers to continue the automation journey after projects are delivered, and by combining TrustPortal and Blue Prism, customers now have a larger process automation pipeline than ever before.
The trend we see in the market is that automation and digitalisation are shifting from an “enabler to save time” towards an “enabler for a better and more streamlined customer journey”.