Human to robotic process automation
Implement Consulting Group is the official Nordic and European implementation partner of TrustPortal.
The partnership allows us to broaden the robotic process automation potential for our clients. Our solution will provide a seamless and direct integration to robotic process automation and make unattended robots suitable for desktop and real-time automation across our client’s process landscape.
By leveraging our market-leading expertise in RPA combined with the technological enablement from TrustPortal, our customers can take advantage of a wide range of new automation capabilities resulting in a complete end-to-end experience.
These new capabilities unify front- and back-office processes while helping extend RPA deployments to more complex and time-consuming workflows. By enabling real-time human interactions, organisations can collaborate and streamline decision-making on any given automated process, including approval, sign-off, change and review.
By enabling digital services to interact with RPA and allowing human interactions to be integrated in robot-driven workflows, the solution extends the automation scope to end-to-end process handling. Front-office employees and omnichannel customers can now utilise fully digitised, automated services to replace a wide range of manual customer service and technical support scenarios, increasing productivity without requiring cumbersome client installs.
At Implement Consulting Group, we do not see RPA as a software implementation, but as a toolset that is introduced into organisations for our customers to build on. Our framework enables customers to continue the automation journey after projects are delivered, and by combining TrustPortal and Blue Prism, customers now have a larger process automation pipeline than ever before.
The trend we see in the market is that automation and digitalisation are shifting from an “enabler to save time” towards an “enabler for a better and more streamlined customer journey”.
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