Article
A Danish public company and Implement Consulting Group
Published
17 December 2024
To maintain their position as the preferred partner in public procurement and unlock the full potential of their impressive growth journey, a Danish public company needed to reassess and challenge their existing strategy, while rethinking their ways of working. Strengthening their operating model became crucial to achieving these ambitions, prompting the company to approach Implement Consulting Group.
Addressing strategic and operational challenges
Responsible for optimising procurement processes for governmental bodies, the company recognised the need to enhance decision-making agility, improve inter-departmental collaboration, and foster a culture of proactive planning and transparency.
We helped them redefine their strategic aspirations by establishing a clear purpose, setting tangible business goals, and mapping their existing operating model. In collaboration with the leadership team, we developed action-oriented design principles that guided the creation of their target operating model.
Bringing a collaborative and structured approach, deep operating model expertise, and a genuine curiosity to understand the company’s business, the project identified 19 actionable improvement initiatives. Of these, five key initiatives were prioritised for implementation:
Innovative approach to operational redesign
Implementing and anchoring key initiatives
The implementation phase was characterised by a close collaboration between Implement Consulting Group and the organisation. Key actions and milestones included:
- Co-creating solutions: Engaging with stakeholders across the organisation to develop tailored solutions that address specific organisational needs.
- Company-wide training: Conducting comprehensive training programmes to ensure all employees understood and could effectively adopt the new processes and tools.
- Iterative feedback and adjustment: Continuously refining the initiatives based on feedback from users and stakeholders to ensure optimal effectiveness.
Achieving significant results
The project delivered significant, measurable outcomes:
- Enhanced decision-making agility: The redesigned E2E tender process significantly reduced bottlenecks, enabling quicker and more effective decision-making.
- Improved collaboration: The new governance and collaboration models minimised friction within project groups, fostering better cooperation between departments.
- Increased transparency and coordination: The project and portfolio management tool was adopted by over 150 employees, leading to more transparent and proactive planning and coordination.
- Higher engagement in business goals: Breaking down business goals into departmental and team objectives, supported by a governance model to track progress towards strategic targets.
Reflecting on the Transformation and future directions
The project's success not only addressed the immediate challenges but also laid a strong foundation for future growth and sustainability. The refined strategy and new operating model have positioned the public company to consistently deliver high service levels and high value within public procurement, helping them achieve their long-term goals.
Moving forward, the company plans to build on these successes by continuously improving its operating model and exploring new initiatives that align with their strategic vision.
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