The client
Is manual documentation in your contact centre slowing down your advisors, impacting quality, and proving hard to improve? Moving AI initiatives from pilot to production systems that deliver real, measurable value can be challenging. Learn from a real-world case where AI not only automated notes but also resulted in a 5% boost in efficiency and higher-quality outputs preferred by 80% of users.
This session will show you how to achieve real, tangible AI benefits in your operations.
Aspired learning impact
This short session will provide you with:
- Strategies for optimising contact centre documentation and operations using AI
- A framework for translating AI capabilities into measurable business benefits (efficiency, quality)
- Key success factors for deploying AI solutions securely and effectively in demanding environments
- By applying these learnings, you'll be able to:
- Identify key opportunities for AI-driven optimisation within your own contact centre
- Develop a roadmap for implementing AI, focusing on realising tangible benefits and ensuring successful deployment
Preparation
Please find a quiet area to sit, put on a pair of headphones (to avoid echo), and ensure your audio and microphone are working properly. A link will be sent before the virtual event starts.