I wish I could say that the people closest to the problem have the authority to solve it. That we have built an organisation characterised by vitality and agency, where decisions are made closest to the knowledge.

I wish I could say that we stopped treating strategy as an event and started making sense of what’s emerging, so we could co-create what comes next, not just respond to it.

I wish I could say that we stopped experimenting with AI and made the hard choices about where it truly transforms what we deliver, and built an AI-powered organisation capable of transitioning from experimentation to transformation.