If you want to create motivating performance indicators, you should ask yourself the following for each performance indicator in the organisation’s performance management system:
Autonomy
- Do my employees have the autonomy to behave as they find necessary to positively influence the performance indicator?
- Do I allow employees to come up with new and innovative ways of improving the performance indicator?
- Do I restrict autonomy by enforcing inefficient standard operating procedures related to this performance indicator?
Mastery
- Do my employees have the competences to perform in the most ideal way to affect the performance indicator?
- Do my employees have the necessary tools available to perform effectively related to this performance indicator?
- Do I offer the required training to ensure sufficient competences?
Purpose
- Do my employees clearly see the importance of improving the performance indicator?
- Do my employees know and understand the organisation's strategic must-win battles?
- Do I clearly communicate why this performance indicator is critical for the organisation to reach its strategic objectives?
By answering these questions, you will make it clear whether your organisation's performance metrics instil motivation and create the right incentives for the employees to act on.