Article

AI in the energy industry​

Published

20 October 2026

The AI landscape: traditional, generative,and agentic AI​


Traditional artificial intelligence (AI)
refers to machine learning and statistical models that operate on structured data to automate, predict, and optimise decision-making processes. These systems are designed to identify patterns and improve outcomes in areas such as forecasting, risk management, and operational efficiency.​


Generative AI (GenAI)
extends these capabilities by using large language models (LLMs) and other generative architectures that are built to handle general inputs and outputs. GenAI can analyse and create content from unstructured data such as text, images, or audio, enabling more interactive and context-aware use of information. An assistant (often used interchangeably with agent) is an LLM configured to perform a specific task through prompt engineering and data access.​


Agentic AI systems equip LLMs with a level of autonomy and access to a predefined toolbox allowing models to perform complex tasks such as writing code, drafting slides, querying databases, and accessing systems.​

If effectively harnessed, AI could improve the efficiency and management of vast, increasingly complex energy systems. This would reinforce efforts to ensure energy security, affordability and sustainability around the world.

Dr Fatih Birol​
Executive Director, International Energy Agency​

The state of AI in the energy industry

AI is scaling in trading, while most of the energy value chain is still at pilot stage


Energy is a large and varied sector, including utilities, grid operators, traders, retailers, and asset developers; AI moves at different speeds across it. Trading and battery optimisation lead, where decisions are frequent and data is rich; specialists built around AI already compete with incumbents. Asset development and operations lag, held back by critical infrastructure, legacy systems, and fragmented asset data.


AI creates value at every stage of the energy value chain


AI’s value sits along the whole value chain, from building assets to operating them, trading their output, and serving customers. We see four stages:


#1. Develop and build.
AI shortens the path to commissioning through faster design, documentation and costing, live project controls, and procurement support that flags supplier and interface risk early.


#2. Operate and maintain.
Gains come from predictive maintenance, diagnostics that connect alarms, maintenance history, risk and asset information, and a grid that orchestrates distributed generation, demand, and storage.


#3. Trade and optimise.
AI supports trading with real-time risk exposure and optimises BESS and hybrid plants, with industrial loads, heat assets, and EV charging hubs bid into the markets as flexibility markets mature.


#4. Serve customers.
The value is here now, in end-to-end automated customer journeys, real-time segmentation that triggers the right offer, and flexibility services that manage household EVs, heat pumps, and batteries – and share the revenue with the household.

The strategic battleground – capturing the value


Value creation is now visible in all four stages, and five choices will decide who captures it. Most incumbents have already made them, implicitly or by default, and often differently in each silo.


Efficiency play or mission critical:
Most treat AI as a cost lever. In retail and trading, it is quickly becoming the business core.


Rapid experimentation or structured planning:
Entrants scale what works; incumbents plan to protect critical infrastructure. Know your game in each stage to avoid wasting resources.


Top-down or bottom-up:
Bottom-up delivers scattered pilots. Top-down points AI at the problems where it creates the most business impact – if leadership is in place to drive it.


Build or buy:
Buy standard processes off the shelf. Build where proprietary asset, grid, and market data differentiate, and choose which decisions you will not outsource.


Centralised or distributed:
Siloed operating models produce pilots; a central core for governance, data, and platforms can produce AI-embedded operations.


There are no universally right answers. The risk lies in not making any deliberate choices.


Few sectors have as much data as energy, but critical infrastructure, legacy systems, and a fragmented ecosystem keep AI from reaching scale

Energy’s complexity makes the potential unusually large …


Energy is measured end to end: more and more of the system is metered, every trade is settled, and modern wind turbines, cables, and transformers report their own state. Smart meters, intraday markets, and asset sensors add granularity every year, and data is tied to money flows through prices, volumes, imbalances, and outages in real time. Few industries map their physical product as completely as the energy system does.


At the same time, the system is challenged: the exponential growth of renewable generation leads to increasing price volatility and physical instability, and rapid electrification puts pressure on infrastructure build-out. The transition to new technologies such as Power-to-X and long-duration energy storage (LDES) requires trillions of euros of investment under high uncertainty, raising the need for de-risking through forecasting and analysis. The combination of abundant data and need for complex, real-time decision-making is where AI creates the most value.

… but the same complexity makes adoption slow


AI is arriving in energy, but mostly in pockets where data is contained and the downside is limited: customer service tools in retail, largely bought in and tailored, and predictive maintenance on parts of the fleet. Moving AI into the core of grid and asset operations is slower, held back by critical infrastructure demands, legacy systems, and a fragmented ecosystem.


Critical infrastructure sets the bar for cyber- and operational security extremely high, and European regulation restrains the obvious use case: connecting flexible assets and infrastructure in real-time, optimised ecosystems. Legacy systems add to this, as asset owners are often restricted to the AI solutions their suppliers provide – or spend years untangling their operations. And the data that makes energy so measurable is scattered across grid operators, asset owners, vendors, and internal silos.


The result: structural barriers to harvesting the AI potential are real.

However, only around 9% of EU energy supply companies use AI in production or service processes.


Source: 
1) Implement Analysis (2026), Siemens Infrastructure Transition Monitor (2025), Eurostat The Use of AI Technologies in the EU (2026).

AI across the energy value chain

Highlighted future AI use cases in the energy industry​

Reference cases

Implement reference cases​

​
These two cases illustrate how Implement Consulting Group has helped clients set the direction for AI and embed it into core business processes, delivering tangible business impact.​


Scaling customer service with AI assistants​

Customer​ service​ // AI​ assistants​


As its EV charging customer base grew, support inquiries were projected to double in 18 months. We built a 24/7 customer assistant to answer questions and route complex cases and sales leads to agents, plus a Microsoft Teams assistant that gives agents reference-backed answers from internal knowledge. The customer assistant connects to the existing contact centre, while the internal tool makes scattered knowledge available in agents’ daily work. Both combine generative AI for natural dialogue with predictive AI for controlled answers. We also established an AI operating model and trained a team to own analytics and ongoing improvements.​


Impact​

  • High AI resolution, with 3,300 customer chats and 2,700 agent queries solved end-to-end during 12 months​
  • Call-handling time fell by a third; new-agent ramp-up was halved​
  • Handled growing support demand with substantially fewer FTE without loss of quality​

AI strategy for a sustainable fuel and CO2 logistics company​

AI ​strategy​ // Energy transition


A European logistics provider and first-mover in establishing value chains in CO2 and sustainable fuels needed a clear direction for its AI rollout. The nature of the business sets strict requirements on how quickly it can turn new operational demands into working capability. We ran a six-week mobilisation phase to set the ambition and the organisation behind it. Through focused interviews and workshops, we defined the AI ambition and value focus, agreed the guiding principles, identified the capabilities and services to build or buy, and mapped the gaps in how AI is owned across IT and the business.​


Impact​

  • Six-week mobilization setting AI ambition, value focus and guiding principles​
  • AI capabilities, services and focus areas defined for a three-year roadmap​
  • AI ownership gaps mapped across seven operating model dimensions​

In our experience, energy companies must make explicit strategic choices to turn AI ambition into value

Future outlook

AI in energy is no longer a question of if or when. The direction is becoming clearer, even if the speed has yet to pick up. In the near term, AI will move from individual copilots to business-driven use in internal processes and customer service. Over time, we expect household AI agents, local flexibility markets where distribution system operators buy capacity from prosumers and electric vehicles, and AI-driven asset development. As this unfolds, two shifts will change where value is created and who captures it.


The first shift is from owning energy to orchestrating it. As the system becomes more variable and flexible assets multiply, value moves from selling volume to managing flexibility and timing. Retail shows it clearly. AI agents that compare and switch suppliers will erode margins that rest on customer inertia, while EVs, heat pumps, and batteries let retailers offer something new: managing the household’s energy and sharing the flexibility revenue. Retailers that only sell kilowatt-hours will compete on price alone.


The second is from capital to delivery capacity. The build-out of grids and generation is constrained as much by engineering hours, procurement, and technicians as by funding. Companies that use AI to design, procure, build, and maintain more with the same people will deliver pipelines others cannot. This is why asset-heavy companies are well placed to benefit.


Capturing either shift depends less on the technology than on whether energy companies have the trusted data, leadership, and people readiness to use AI safely and at scale. Progress starts with pragmatic use cases that double as entry points for data foundations, cybersecurity by design, and compliance for AI-supported decisions. The harder work lies inside the organisation: structuring asset information, connecting functional silos, integrating AI with operational technology, deciding who owns AI, and bringing people along.


At Implement, we see early leaders investing in data foundations, governance built for critical infrastructure, vendor solutions where they fit, and, most importantly, organisational learning. Lasting impact will depend on the ability to move from pilots to operation, and to find a strong position in a changing value chain before AI-first business models reshape the market from the outside in.

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