Walk another mile in your customers’ shoes
Join us in Oslo and learn how to let customer-centricity guide operational focus and improvements, applying a structured approach to leverage customer insights throughout your organisation.
Is your business struggling to leverage customer insights to drive internal change and transformation? Do the commercial and the operational side have a different view on how to improve customer experience? Are line managers in your organisation engaged in or at all aware of what drives customer experience? If these are questions you think about then this event is for you.
Almost 95% of all companies map customer journeys and gather customer insight, but research shows that as little as 5% of organisations claim to use the insights to drive internal change and efficiency.
Often, commercial initiatives focus entirely on customer touchpoints and neglect the opportunity to increase process efficiency or effectiveness. On the other hand, process development initiatives focus on productivity, efficiency or lead time and often miss out on customer touchpoints.
At Implement, we believe in a holistic approach where process improvements are driven by the customer journey. We believe that this will create awareness throughout the organisation of doing “the right things right” backed by customer data instead of doing “the wrong things right” .
On 12 March, we look forward to welcoming you to a breakfast session with presentations, knowledge-sharing and inspiring discussions with other participants. During the morning, you will get input to a structured approach to leverage customer insights throughout your organisation and you will be inspired by real-life examples from Valmet.
The event is for everyone who works or has an interest in the development of operations, customer experience, service design, business development, marketing or sales.
Why is customer experience a deal breaker today?
Helén Styffe, Business Development Manager at Valmet
Implement’s viewpoint – a structured approach
Presented by Anders Hugnell and Kristian Børselien, partners at Implement
Interactive session and open discussion
Implement Consulting GroupMunkedamsveien 35 0250 Oslo Norway
10 March 2020 14:00 (CET)
The event is free of charge.
Get the latest insights into the success factors of public IT projects.
Implement Consulting Group