Chatbots increase customer satisfaction by ...
- Ensuring consistent high quality in answers provided
- Giving instant response
- Creating fun ways to interact with the business
- Easily redirecting a customer to a human customer service agent, if needed
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Chatbots explained
A chatbot is a software system designed to interact with a human user in a natural language without the assistance of an actual human being.
The first chatbots were similar to an interactive FAQ. Today, most chatbots have been encoded with advanced decision-making and trained from a large number of conversations. Therefore, it is possible for the bots to handle queries from a human user, even with spelling mistakes or inconsistent language. Complex chatbots use advanced machine learning techniques and neural networks to learn from interactions with a human user. This makes it possible to engage in conversations on a deeper level as well as adapt to changes in human behaviour.
A well-trained chatbot can thus carry out conversations like an actual human.
Why Chatbots
... and improve company service efficiency by
- Ensuring 24/7 service
- Providing data-driven customer insight
- Being proactive
- Freeing up time for better customer service in complex cases
Want to know more? Then download the full brochure.
