Streamlining the order to cash process
Driving an enhanced digital customer journey by optimising the order to cash process.
The customer satisfaction index showed that customers wanted better invoicing services from Nets. Specifically, customers were requesting more:
… reflecting a need for increased efficiency and effectiveness across the order-to-cash process.
Across Nets, three main themes were identified as key drivers in ensuring increased customer satisfaction:
When colleagues can’t meet physically.
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