Article

Streamlining the order to cash process

NETS

Driving an enhanced digital customer journey by optimising the order to cash process.

Authors

Challenge

The customer satisfaction index showed that customers wanted better invoicing services from Nets. Specifically, customers were requesting more:

  • Simplicity
  • Transparency

… reflecting a need for increased efficiency and effectiveness across the order-to-cash process.

Approach

Across Nets, three main themes were identified as key drivers in ensuring increased customer satisfaction:

  • Strong collaboration across the invoicing operating model – defining and implementing roles and responsibilities
  • Simplified commercial invoicing foundation and enhanced commercial transparency
  • Efficient invoicing technology infrastructure through the launch of a new and more simplified IT architecture with SAP as core.

Impact

  • Increased customer satisfaction
  • Reduced cost on invoice quality-related matters
  • Enhanced revenue recognition
  • Reduced spend on technology resources.