Driving an enhanced digital customer journey by optimising the order-to-cash process.
The Customer Satisfaction Index showed that customers would like to see better invoicing services from the company. Specifically, the customers were requesting more:
… which reflected a need for more efficiency and effectiveness across the company’s order-to-cash process. Implement Consulting Group was chosen to assist with the transformation of the order-to-cash process.
Together with the key stakeholders across the company, three main themes were identified as the key drivers in ensuring increased customer satisfaction:
Across the three main themes, the solutions were designed in close collaboration with the key stakeholders in the company, ensuring ownership and engagement from day 1.
The order-to-cash transformation project ensured:
To realise these benefits, change management was included in the project scope early on to cater for the full change scope and co-ordinated dialogues across the functional areas, programme, group and BUs.
Implement Consulting Group