Radically digital

The post COVID-19 retail consumer

On Point: Free bite-sized webinars

26 May 2020

Please sign up no later than 26 May 2020, 13:00 (CEST).

Sign up

How will the retail landscape change to reflect new consumer behaviour after the pandemic?

The COVID-19 pandemic has created a new normal in retail. Social distancing and lockdowns have changed retail consumer dynamics and behaviour dramatically – which calls for an equally dramatic change of our business model to stay relevant.

In this webinar, Implement and ustwo will be joined by Kenneth Nørgaard, CEO of BabySam, when we dive into what a winning retail consumer experience post COVID-19 will consist of. We will share observations and cases that will guide our projections for the new normal of retail.

Aspired learning impact

This short session will give you:

  • Concrete insights into the digital-first retail consumer after COVID-19
  • Clear, practical steps that we can take to meet the emerging changes in retail consumer engagement

Radically digital is a series of virtual events exploring and discussing the concrete steps businesses can take now to undertake the necessary changes in leadership, customer engagement, and operations to become more fit for the future.

The series is co-hosted by experts from Implement and ustwo – a digital products and services studio with deep expertise in user-centered design, digital health, and agile transformation, with offices in London, New York, Sydney, Lisbon, Malmo and Tokyo.


  • We will use Zoom* for the session.
  • Please make sure the Zoom application is installed and running on your computer at least 10 min. before start
  • It may be a good idea to restart your computer before entering the meeting
  • Find a quiet area where you can sit
  • Grab a pair of headphones in order to avoid echo, and check your audio and microphone is working
  • Join us online at the link you receive in the registration email 

Practical information


The event is hosted online.

A link will be sent before the webinar starts.

When (CEST)
26 May 2020
3:00 PM - 3:30 PM
Martin Lyngaa Simonsen
Kenneth Nørgaard
Jason DaPonte
Deadline for sign up

Please sign up no later than 26 May 2020, 13:00 (CEST).

* During our virtual events there will be no sharing of confidential or business critical information that leaves any organisation open to risk. Please follow your company’s guidelines on the use of approved IT platforms. As an ISAE 3000 certified organisation, Implement is committed to upholding the highest standards of IT security.