Radically digital

Post COVID-19 financial services

On Point: Free bite-sized webinars

14 May 2020

Please sign up no later than 14 May 2020, 13:00 (CEST).

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How will we take the contact-free paradigm to the next level in financial services?

No doubt the financial services sector has been well-prepared for a no-contact reality for quite some time. Banks and companies have been at the forefront of digital transformation since the financial crisis of 2007-2008. However, the current situation might give further rise to no-contact financial services.

We have seen crises transform the financial sector before. The 2008 global financial crisis gave birth to Bitcoin – an alternative to government fiat money – and led to the creation of an entirely new type of players: fintech.

The question is, what will transform financial services this time? What are the unmet needs for banking and insurance consumers that you need to respond to in order to win post COVID-19? Should you be delivering your existing services in a different way? And what would take the contact-free paradigm to the next level?

During this webinar, Implement and ustwo will explore the next-gen no-contact consumer experience in financial services. We will share brand new cases from the battlefield and make sure that you know where to start if you want to create the new no-contact normal.

Aspired learning impact

This short session will give you:

  • Specific hypotheses on the next-gen no-contact financial services experience
  • Concrete steps to supercharge your position as a no-contact vanguard

Radically digital is a series of virtual events exploring and discussing the concrete steps businesses can take now to undertake the necessary changes in leadership, customer engagement, and operations to become more fit for the future.

The series is co-hosted by experts from Implement and ustwo – a digital products and services studio with deep expertise in user-centered design, digital health, and agile transformation, with offices in London, New York, Sydney, Lisbon, Malmo and Tokyo.


  • We will use Zoom* for the session.
  • Please make sure the Zoom application is installed and running on your computer at least 10 min. before start
  • It may be a good idea to restart your computer before entering the meeting
  • Find a quiet area where you can sit
  • Grab a pair of headphones in order to avoid echo, and check your audio and microphone is working
  • Join us online at the link you receive in the registration email 

Practical information


The event is hosted online.

A link will be sent before the webinar starts.

When (CEST)
14 May 2020
3:00 PM - 3:30 PM
Deadline for sign up

Please sign up no later than 14 May 2020, 13:00 (CEST).

* During our virtual events there will be no sharing of confidential or business critical information that leaves any organisation open to risk. Please follow your company’s guidelines on the use of approved IT platforms. As an ISAE 3000 certified organisation, Implement is committed to upholding the highest standards of IT security.