Nets A/STransforming the digital Customer journey through Order-to-cash optimisation
Nets A/S is a Nordic digital payment service provider servicing merchants, banks and corporates. Executing a growth strategy through acquisitions in the European market, Nets requires efficient processes along with satisfied customers.
The customer satisfaction index showed that customers wanted better invoicing services from Nets. Specifically, customers were requesting:
… reflecting a need for increased efficiency and effectiveness across the order-to-cash process.
Together with the key stakeholders across the company, three themes were identified as the key drivers in ensuring increased customer satisfaction:
The order-to-cash transformation project ensured:
To realise these benefits, change management was included in the project scope early on to cater for the full change scope and coordinated dialogues across the functional areas, programme and business units.
Mini case: Ensuring high data quality as preparation for new CRM and ERP implementation
Implement Consulting Group