An accessories companyEstablishing an e-commerce supply chain
The client is an accessories company that wanted to insource and establish an e-commerce fulfilment centre, distribution setup and customer service organisation for the European market. This way, they wanted to establish a solid foundation for the future omni-channel journey.
The project was executed in monthly sprints and co-created with a team of functional experts in IT, commercial, operations and distribution.
The e-commerce supply chain was implemented in nineteen markets within eleven months. It was implemented in the first market in a six-month period and then expanded to eighteen additional markets in a five-month period.
As a result, a processing time of less than 24 hours for customer orders and returns was achieved.
The project also resulted in rapid (only 2 hours) induction and training of new workers for the fulfilment centre operations.
It also resulted in shipped on-time in-full performance of 98% for all e-commerce orders.
Furthermore, the project ensured that a customer care department was established to support all markets via email and phone.
We're a group of people dedicated to working with supply chain footprint.
Mini case: Building in-house e-commerce fulfilment capabilities.
Implement Consulting Group