How a customer-centric culture can give you a competitive advantage.
– why is your company struggling?
Mini case: The leading bulk carrier who created clear customer-centric differentiators.
Mini case: The legal services provider that unlocked the potential of customer needs.
Mini case: The global manufacturing company that improved their customer journey to support growth.
Article in Danish: The classical tools can accidentally lead to an increased in unethical behaviour. Here are three tools based on behavioural insights to add to your toolbox.
Article in Danish: Not all cognitive bias poses problems, but how do we overcome the ones that makes us act unethical?
Article in Danish: But why is that?
Article in Danish: For most organisations, the answer is no. Here, we give you four advice on how to successfully implement an ethical codex.
Article in Danish: The current situation challenges the way teams cooperate and leaders lead. Will it be the same team and same leadership post COVID-19?
– should you outsource it or keep it in-house?
Article in Danish: How do we facilitate great group processes?
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