Article

Increased transparency of cost and customers

A company in the financial sector

Improvement of the financial management system and financial processes resulted in increased transparency of cost and customers, improved master data and business processes.

Authors

Challenge

The company was facing new requirements to their financial management system due to an owner shift and organisational changes.

In order to meet the new requirements and succeed, Implement Consulting Group was chosen to assist in the transformation phase.

Approach

The assignment was solved using an approach with two parallel tracks.

The first track focused on strengthening the financial management system in all business units and introducing a new operating model.

The deliveries consisted of:

  • Allocation principles, models for operations and IT costs
  • Design of a new income statement for BUs, product and customer levels
  • Elaboration of systems and IT solutions
  • Change management and performance management implementation

The second part of the project focused on strengthening the quality of master data. The purpose of this was to ensure that the quality of the reporting was increased, and that the financial processes were optimised.

The deliveries consisted of:

  • Summary/mapping of master data, attributes and change processes (CRUD)
  • Design of master data governance and governance principles
  • Implementation of master data management (change management)
  • Establishment of KPIs for measurement of development and quality assurance as well as a follow-up process
  • Alignment of continuous effort and in relation to strategic actions and development processes

Impact

  • A new management model was introduced and implemented by 2015
  • Increased transparency at BU, product and cost platform level
  • Development of system support, including SQL database
  • Implementation of standardised master data processes across the four countries in which the customer operates. Implementation of new management principles and fixed control points. The duplication of work was minimised
  • Increased quality of master data in several areas so that the business processes could subsequently be optimised
  • There are now clear management principles and organising, which has also helped reduce the duplication of work.