Is your business able to adapt to the constantly changing customer needs and serve those needs in an efficient way? We help you design your business and operations such that it enables your people to deliver outstanding customer value.
Virtual event
The digital call centre
Turning “dead” calls into valuable action
Date
1 December 2022
The call centres of tomorrow will make use of the huge amount of data hidden in calls to reduce costs and improve customer satisfaction and sales.
Join us for this morning session and learn how different clients have turned “dead” calls into valuable action.
What is the event about?
Your calls contain crucial information about what your customers want, what they are concerned about and what kind of service they want.
At the event, we will demonstrate how an “out-of-the-box” AI solution can deliver structured insights based on your calls and how you can work with your team to act on the insights to reduce costs and improve the NPS and sales.
How does the AI solution work?
The software is predefined with trackers that have proved to reduce costs and improve the NPS and sales. Hence, insights are ready the minute you access your recorded calls. The trackers are then refined with your team, and actions are set to improve it.
What could an example look like?
Multiple trackers are set up, but one example could be to define and pursue a target of improving the NPS by ten percentage points by reducing knowledge gaps or customer frustrations.
At the seminar, the IT Director of Semler Gruppen will tell the story about how they improved the service experience by introducing a digital call centre.
Programme
- Welcome
- Purpose and impact
- How to gain insights and set actions
- Case: Semler Gruppen
- How to get started
- Q&A
Practical information
Where
The event is hosted online.
A link will be sent before the webinar starts.
When
1 December 2022
9:00 AM - 10:00 AM
9:00 AM - 10:00 AM
Niels Hillebrandt Westergaard
Daniel Vorting
Price
This event is free of charge.
