If you are aspiring to drive impact and organisational transformation from customer insights, we can help you improve your organisation’s customer-centric mindset and customer-related prioritisations by creating a strong link between customer needs and end-to-end process improvement.
When working with us on projects, we will be co-creating the project with you and your organisation using the following methods and tools:
We will be diving into three key elements of success when creating a truly customer-centric culture:
You will meet a team with profound experience in working with all three elements and striking the right balance between outside-in (what is best for the customer) and inside-out (what is cost efficient). The team will assist you in transforming your organisational behaviour to create the right conditions for the employees to facilitate an experience that will be valued by customers, guided and supported by the right process setup based on true customer insights.
*Source: Forrester: Why And How To Lead A CX Transformation, June 2017
Mini case: The leading bulk carrier who created clear customer-centric differentiators.
Mini case: The legal services provider that unlocked the potential of customer needs.
Mini case: The global manufacturing company that improved their customer journey to support growth.
Scalable business model with better customer experience
Putting the customer first in a global organisation
Making the most popular bank in Denmark even better
What if you could …
How to adapt your business to a world with new customer needs and expectations.
How a customer-centric culture can give you a competitive advantage.
Hitting the CX sweet spot
Superior customer experiences on non-superior budgets.
Does your customer data create business value
Practice makes perfect
How to outperform growth within healthcare
Customer x-perience on purpose
From omnichannel to omnicommerce
Implement Consulting Group