A payment companyData governance aligns global invoicing processes
A payment company needed standard invoice processes and common digital solutions after a period of multiple acquisitions. High customer data quality, smooth data creation and maintenance processes combined with firm data ownership and responsibility were important for the foundation of an improved customer experience.
Define data standards for customer data and reference data and set up rules and processes for data ownership. The new process also required increased data governance competences to measure and monitor data quality and initiate activities to follow up on data issues and increase data quality issues.
Mini case: The leading bulk carrier who created clear customer-centric differentiators.
Implement Consulting Group