Case Study

A green energy providerDesigning a performance management model

A green energy provider and Implement Consulting Group

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Christian Frantz Hansen

The green energy provider that designed a sustainable performance management model

The sustainable energy company decided to consolidate its support activities into a shared service centre setup, onboarding over 200 highly skilled specialists to ensure effective finance, procurement and HR support to help drive the company into new markets across the globe. As the company grew, its future success quickly became intertwined with its ability to monitor, improve and drive performance in standardised work processes with a unified service delivery model across global offices. A performance management model was needed to support new operational requirements and executive management’s bold strategic decisions to grow globally and achieve market leadership.

Approach

Through a series of sprints structured around physical and virtual workshops, a six-step approach was executed for designing a performance management model with clear ties to corporate strategy.

Methodology

  • Translating corporate strategy into specific must-win battles, breaking these down into performance questions and desired behaviours and using these as a foundation for designing and selecting new performance metrics.
  • Setting a clear link between strategic objectives and performance metrics.
  • Incentivising the desired behaviour through KPIs.
  • Cascading must-win battles down to departments and individuals.

Impact

  • Defined the structure of performance review meetings and created an annual wheel for performance management in alignment with other business-critical activities.
  • Defined performance governance activities, including roles and responsibilities, to support the new performance review structure.
  • Aligned efforts across departments and individuals with visual, interactive performance dashboards.