Professional service companies
Develop lasting client partnerships and build the most talented teams
Auditing, legal assistance, consultancy services, financial help, technical support – whatever professional services you offer, your success depends on your ability to build trust and deliver relevant and visible results for your clients.
Map your culture gap
Many companies find it hard to define the concept of culture. They find it even harder to understand how it interacts with “hard-core” concepts such as strategy and business goals.
Service offering optimisation
A great service concept is not the result of standardised processes. It comes from collective commitment to a shared concept – from top management right through to front-line sales.
How to improve Service Operations for the benefit of customers, employees and the company. In recent years, we have seen an increasing number of service companies, private as well as public, invest considerable resources in professionalising/strengthening operations in their organisation – seeking to increase efficiency in the company’s “engine room”.
The manager’s role in the customer-oriented service company
From manager in a service organisation to operations manager of service production. Demands for increased productivity and increased customer focus may render it necessary for the manager/team leader to develop other management competences.
The Missing Link
Every day, the media feature stories of customers experiencing how organisations – both private and public – fail to live up to their service promises. This may seem uncalled for, since considerable resources are spent on both designing these services and operating an efficient service delivery.
If you want your employees to live your brand, you need to nurture it from within.
We believe that people support what they create. Promoting engagement, understanding and commitment will not only ensure the well-being of your staff, it will guarantee your change project’s success.
Strategic competence development
People are the key asset in almost any organisation. A clear competence development strategy will help you to attract and retain the right people.