Increase profitability without compromising customer trust
Just as companies in other sectors have optimised their customer experience, financial services companies are learning that product is no longer the key differentiator. They must find new ways to stay ahead.
After developing their strategic plans, many organisations run out of steam when it comes to implementation. Our policy deployment process divides this exercise into manageable tasks that everybody can understand and achieve.
Business case model
Is your new project worth the investment? With Implement Consulting Group's Business Case model, you get the platform for making a qualified decision.
Improving Service Operations benefits customers and employees
In recent years, we have seen an increasing number of service companies, private as well as public, invest considerable resources in professionalising/strengthening operations in their organisation – seeking to increase efficiency in the company’s “engine room”.
The manager’s role in the customer-oriented service company
Demands for increased productivity and increased customer focus may render it necessary for the manager/team leader to develop other management competences. There might be advantages if the repertoire includes more of the operations management disciplines where continuous prioritisation of tasks and the employees’ time consumption are given pride of place.
Every touchpoint between your company and your customers is an opportunity to build closer relations. If these touchpoints fulfil your customers’ needs, you will increase loyalty, get a higher share of wallet and ultimately better prices.
Sales and operations planning (S&OP)
Does your decision making process include Sales, Operations and Finance? Does it also deliver timely decisions? Integrating key functions and making decisions on time are key to maximising sales and minimising costs.