Change with Impact

Customer-driven supply chain

The winning formula of customer-driven supply chain management

Can the supply chain support and enable the business as well as create increased customer value? Looking at best-in-class performers, empowering the supply chain not only benefits customers, it drives business results too.

Customer-driven supply chain

The behaviour of customers is changing rapidly, and supply chains must adapt to benefit from the opportunities it presents. And that is exactly what world-class supply chain heavyweights like McDonald’s and Nike are doing. Recognised in the Gartner Supply Chain Top 25, these companies are leaders in this field because they apply best practice demand-driven principles to drive business results.

For example, they do not get distracted by their competitors. Because the competition might not be doing things right anyway. They use insights, not guesswork. Because when you understand and act on your customers’ buying behaviour, you will achieve even better results.

Bringing supply chain to the forefront

In addition, these leaders have mastered all three supply chain roles:

  • Supporter – they adopt the founding role of the supply chain
  • Enabler – they advise the business through operations
  • Creator – they drive the future direction of the business

At Implement, we provide tools that will help you rethink the role that your supply chain plays in the organisation and show you how you can align it with the factors that drive real customer value.

For more information about customer-driven supply chains, please watch the video below and explore our presentation.

Featured clients

Brødrene Dahl
Implementation of Lean Warehousing
After a period of massive growth in the level of activity, the market-leading wholesaler experienced a slowdown in the market, which is why focus was put on efficient cost management and, deriving from this, the need for optimisation and trimming of processes