From promise to process: Designing sustainable customer service
Build a clear service strategy that allows you to deliver on customer expectations and profitability.
Service offering optimisation
A great service concept is not the result of standardised processes. It comes from collective commitment to a shared concept – from top management right through to front-line sales.
After developing their strategic plans, many organisations run out of steam when it comes to implementation. Our policy deployment process divides this exercise into manageable tasks that everybody can understand and achieve.
End-to-end process optimisation
Silo thinking can get in the way of delivering to customer expectations. See your value chain from your customer’s perspective – and watch productivity and customer value increase.
Map the interdependencies between organisational processes to gain an overview and optimise productivity.
Lean and continuous improvement
Lean and Six Sigma have been business buzzwords for some time. And for good reason. These methodologies can add significant value to an organisation going through transformation.