Eliminating failure demand
Increase your profit levels and customer satisfaction scores by doing away with failure demand
If your company fails to address a customer request – or fails to address it correctly – the customer is likely to contact you again, as they didn’t get what they asked for. So the “failure” to deliver first time round generates a new “demand”. That’s not only time-consuming; it can cost you valuable business too.
End-to-end process optimisation
Silo thinking can get in the way of delivering to customer expectations. See your value chain from your customer’s perspective – and watch productivity and customer value increase.
Lean and continuous improvement
Lean and Six Sigma have been business buzzwords for some time. And for good reason. These methodologies can add significant value to an organisation going through transformation.
Build a clear service strategy that allows you to deliver on customer expectations and profitability.