Change with Impact

Lean IT and IT Service Management

Streamlining IT operations

Use standardisation to increase output and quality of your internal IT processes.

Lean IT and IT Service Management

Professionalisation of IT departments has been on the agenda in many public and private organisations during the last couple of years. IT has had to up their game and focus more on standardisation, more efficient processes, optimisation and structuring – to deliver greater value for the organisation.

A unique combination

When it comes to professionalisation, we believe it is more important to get started and reap small benefits early on – rather than try to invent a state-of-the-art concept that takes far longer to develop.

At Implement Consulting Group, we work with an extensive toolbox within Information Technology Infrastructure Library (ITIL®) and Lean IT and have long experience in employing these tools with immediate effect. In fact, the combination of Lean IT and ITIL® has proven highly effective in taking an IT organisation to the next level.

Our services within Lean IT include tools for working with improvements within the following five process areas:

  • Support and help desk
  • Operations
  • Software development
  • Project management
  • Control and governance

Based on IT’s processes and inspiration from e.g. ITIL®, Implement has developed a unique approach which creates fast and effective process improvement and subsequent implementation.

Featured clients

University of Copenhagen
Effective implementation of ITIL
Koncern-it is the University of Copenhagen’s joint IT unit, supplying more than 37,000 students and more than 8,200 FTEs (the number of employees is significantly larger) with a number of central IT services. The challenge of Koncern-it was to create clear roles and responsibilities in processes in order to free time and energy for focusing on delivering customer value.
FIH Erhvervsbank
Fast ITSM implementation and efficient process work
In only five months, FIH has succeeded in introducing an ITSM system which can support the parallel process work, so that the effects of the process improvements can be made visible in the supporting system immediately. The fast introduction of an ITSM system has made measurement and follow-up possible and, thus, allowed for the making of fact-based decisions during the process and optimisation work.


Implement Consulting Group