Change with impact

Customer centricity

Increase growth by creating great customer experience

Every touchpoint between your company and your customers is an opportunity to build closer relations. If these touchpoints fulfil your customers’ needs, you will increase loyalty, get a higher share of wallet and ultimately better prices.

Customer centricity

Creating great customer experiences is an effective way of differentiating your company from competition. Companies that give special priority to Customer Experience Management simply outperform those who do not. By cleverly designing touchpoints to meet customer needs, these companies manage to translate loyalty into specific promises – which they subsequently deliver on.

We help companies balance customer experience with efficient service delivery, so you can turn customers into advocates – while still keeping your service costs at a minimum. That is what makes Customer Experience Management such a great investment.

Are you also passionate about optimising the commercial functions? Then join our Commercial Excellence Forum.

Featured clients

Maersk Line
Opening up a new route to the high end
Maersk launched the Daily Maersk service in 2011 to change the rules of the game in the highly conservative shipping industry. The new business model was designed to tackle three fundamental industry challenges: unreliability, environmental impact and complex services.

Articles

  • Seven things you should know about differentiation

    Globalisation and technological development drive commoditisation; this combined with increased competition puts pressure on prices and profitability. The challenge of many companies is to increase revenue and profitability with the constraint of keeping investments and costs at the same level or even lower than today.

Implement Consulting Group
  • How to maximise the return on your marketing & sales investment

    Six years ago the financial crisis hit, and its repercussions are still affecting consumers across Europe, as well as struggling companies. In times when revenue growth comes to a halt and profits plummet, leaders need to know more than ever before exactly where to spend their scarce resources.

Implement Consulting Group & Allied Consultants Europe