Vejen til serviceleverance i verdensklasse (in Danish)
En sund forretningsmodel skal også være operationel, så de gode idéer omsættes til handling
Kunden skal modtage en serviceydelse, som er attraktiv forhold til behov, forventninger og betalingsvillighed, og virksomheden skal levere denne serviceydelse effektivt og konsistent inden for nogle økonomiske rammer.
In recent years, we have seen an increasing number of service companies, private as well as public, invest considerable resources in professionalising/strengthening operations in their organisation – seeking to increase efficiency in the company’s “engine room”.
The Missing Link
Every day, the media feature stories of customers experiencing how organisations – both private and public – fail to live up to their service promises. This may seem uncalled for, since considerable resources are spent on both designing these services and operating an efficient service delivery.
Operations management made simple
As specialists, we tend to make operations management more complex than necessary. What leaders really need in their work with operations management is simplicity and overview rather than a vast number of tools.
End-to-end process optimisation
Silo thinking can get in the way of delivering to customer expectations. See your value chain from your customer’s perspective – and watch productivity and customer value increase.
Build a clear service strategy that allows you to deliver on customer expectations and profitability.
Map the interdependencies between organisational processes to gain an overview and optimise productivity.
Service offering optimisation
A great service concept is not the result of standardised processes. It comes from collective commitment to a shared concept – from top management right through to front-line sales.
Six Sigma identifies the factors responsible for repeated incidents and helps companies improve performance and cut costs.