The manager’s role in the customer-oriented service company
From manager in a service organisation to operations manager of service production
Demands for increased productivity and increased customer focus may render it necessary for the manager/team leader to develop other management competences.
Operations management made simple
As specialists, we tend to make operations management more complex than necessary. What leaders really need in their work with operations management is simplicity and overview rather than a vast number of tools.
Numbers, local operations management and local operations
Performance management is about making the important measurable, not about making the measurable important
Performance Management – Breaking the code
In the changing world of management, full of acronyms and buzzwords, it is encouraging that, after all, there are still concepts with so much substance to them that they are just as relevant today as they were 10 or 20 years ago. However, they are often underestimated – perhaps because they are so obvious.
Lean and continuous improvement
Lean and Six Sigma have been business buzzwords for some time. And for good reason. These methodologies can add significant value to an organisation going through transformation.
KPIs and performance and operational management
By building effective management processes, you can boost daily performance among first-line managers and their staff.
Map the interdependencies between organisational processes to gain an overview and optimise productivity.