Operations management made simple
Operations management does not need to be complex
As specialists, we tend to make operations management more complex than necessary. What leaders really need in their work with operations management is simplicity and overview rather than a vast number of tools.
Numbers, local operations management and local operations
Performance management is about making the important measurable, not about making the measurable important
In recent years, we have seen an increasing number of service companies, private as well as public, invest considerable resources in professionalising/strengthening operations in their organisation – seeking to increase efficiency in the company’s “engine room”.
Performance Management – Breaking the code
In the changing world of management, full of acronyms and buzzwords, it is encouraging that, after all, there are still concepts with so much substance to them that they are just as relevant today as they were 10 or 20 years ago. However, they are often underestimated – perhaps because they are so obvious.
End-to-end process optimisation
Silo thinking can get in the way of delivering to customer expectations. See your value chain from your customer’s perspective – and watch productivity and customer value increase.
Map the interdependencies between organisational processes to gain an overview and optimise productivity.
KPIs and performance and operational management
By building effective management processes, you can boost daily performance among first-line managers and their staff.
Six Sigma identifies the factors responsible for repeated incidents and helps companies improve performance and cut costs.
Service offering optimisation
A great service concept is not the result of standardised processes. It comes from collective commitment to a shared concept – from top management right through to front-line sales.