Numbers, local operations management and local operations
The local operational leader’s ”blind spot”
Performance management is about making the important measurable, not about making the measurable important
Operations management made simple
As specialists, we tend to make operations management more complex than necessary. What leaders really need in their work with operations management is simplicity and overview rather than a vast number of tools.
Managing the demand for spare parts
We suggest a structured method to manage the demand for spare parts, and illustrate a business case in a large global production company, where this method was applied. Not surprisingly, the economical benefits were very significant.
Performance Management – Breaking the code
In the changing world of management, full of acronyms and buzzwords, it is encouraging that, after all, there are still concepts with so much substance to them that they are just as relevant today as they were 10 or 20 years ago. However, they are often underestimated – perhaps because they are so obvious.
Lean and continuous improvement
Lean and Six Sigma have been business buzzwords for some time. And for good reason. These methodologies can add significant value to an organisation going through transformation.
End-to-end process optimisation
Silo thinking can get in the way of delivering to customer expectations. See your value chain from your customer’s perspective – and watch productivity and customer value increase.
Build a clear service strategy that allows you to deliver on customer expectations and profitability.
Six Sigma identifies the factors responsible for repeated incidents and helps companies improve performance and cut costs.
Service offering optimisation
A great service concept is not the result of standardised processes. It comes from collective commitment to a shared concept – from top management right through to front-line sales.