Facing the New Normal of Retail Banking
Regain customer trust and ensure sustainable financial performance
The world economic turmoil has disrupted the entire financial services sector, creating a new normal characterised by increased regulatory demands and a severe loss of trust from the average retail banking customer. More than ever, the industry will have to innovate in order to prosper and rebuild the damaged image.
Business Model Innovation
Short-term competitive advantage is created by exploiting existing business models. However, in the long term, all markets mature, competition intensifies and turbulence increases. Consequently, new sources of growth must be explored, and fresh answers to enduring success must be found.
Put all your eggs in one basket
In dynamic business environments, innovation and development are often key capabilities that are needed to take advantage of the opportunities provided by changing conditions. The old saying ”Do not put all your eggs in one basket” has little value in such environments.
The Speed Dilemma
Imagine yourself being in charge of a company that delivers the best quality product to the market. You deliver faster than the competitors. You use less resources than the others. Employee satisfaction is skyrocketing. And best of all, you can spend the majority of your time developing your people and setting the strategic direction for your company.
Simplify your product architecture, streamline your processes and share product platforms. That is the clue to an effective product pipeline and simple, innovative products.
Open innovation and user-centred design
Discovery-driven innovation opens new business opportunities. But to get full value out of this, you need to involve your customers, your partners and your competitors.
Taking risks and stimulating radical ideas while still delivering bottom line results. Not an easy task, but we can help you master this balance.
Sales force performance management
The art of designing a KPI and incentive structure which both drives sales performance and job engagement is complex and much too often underestimated.
Sales force design
Do not let habit or history determine the structure of your sales organisation. Design an organisation that realises your full potential.
Sales force effectiveness
Many companies have the potential to improve their sales results. And the good news is, they can achieve this without further investments.